USER GUIDE
EZLOCK:
This is a guide to help
you understand how
to get started.
WELCOME
DOWNLOAD
SCAN TO
DOWNLOAD
EZLOCK
SEARCH IN
APP STORE
"EZLOCK"
OR visit
https://ezlock.asia/download.php
It 's a unique code to allow the rider
delivery your parcel into our locker.
Without it the rider will not be able
to place your parcel into our locker.
Simply copy and paste it into your
delivery address.
Example: EZ0001, YOUR BUILDING,
STREET, POSTCODE, STATE.
You can either get it at home screen
of Ezlock Mobile app
Or at profile screen scroll down to
view and copy your account delivery
code
What is account delivery code?
How to use it?
Where can i get my personal account
delivery code?
COPY
ACCOUNT
DELIVERY
CODE
+6010-4615598
support@ezlock.asia
ezlock.asia
*Terms & conditions applied
FILL
UP
THE
INFO
Make sure your
account delivery
code is here
To start receiving your parcel with our
locker, you will need to setup your
delivery address accordingly.
Following are some example on how you
can set your delivery address with
account delivery code.
SETUP
AT SHOPPING
PLATFORM
Open Lazada
Mobile App
Open Shopee
Mobile App
FILL UP
THE
INFO
Make sure your
account delivery
code is here
SIGN UP
TAP
SIGN UP
FILL
UP
THE
INFO
TAP
CONTINUE
ENTER
SMS
CODE
TAP
SIGN UP
Open Ezlock
mobile app
Congratulation!
You are ready to receive
your parcel with our
locker!
+6010-4615598
support@ezlock.asia
ezlock.asia
*Terms & conditions applied
WHY
EZLOCK?
What features do we offer?
Easy to use
Simply download, sign up, place
account delivery code to your
delivery address.
Secure & Convenience
Not at home to collect the parcel
Parcel lost due to parcel placed
at public area or at guard house
Collect any time when
convenience
Shop online without having to worry
about:
Free tier available
Collect within 30 minutes
Complete missions and get
mission points, and pay with
mission points
You can use the locker for free:
FREE
Do you know you can use for
free?
Collection match
conditions for FREE
Depending on your site
configuration, you may refresh this
page to view the dialog for the
conditions and offer.
Complete mission to
get mission point!
Complete Profile
Daily Check-in
View Advertisement
Refer a friend
Many more!
You can get mission point by
completing simple missions in our
EZLOCK mobile app.
You can then use the mission points
to pay for your usage
FREQUENTLY ASK QUESTIONS
Here are some common questions and
answers about our parcel locker system.
If you have a question that is not
answered below, please feel free to
contact us.
1. Can I use the parcel locker
for free?
Yes, you can use the locker for free if your
placement condition match the site free
collection conditions. If you would like to
use for free, please make sure you
understand and aware of the conditions.
2. How do I know if I have to pay for
using the locker?
You can check in our app to see if your
usage, it will display RM0.00 or Free if it's
still under the free coverage. It will also be
display during the time you collect the
parcel, this will be the accurate quote.
3. Can I store my parcel for longer
than the free period allowed?
Yes, you can store your parcel for longer
than that, but you will be charged for
overuse start from the end of the free
period permitted to the site.
4. How much will I be charged
for overuse?
The charges depending on how long the
overuse duration, it will be charged by
according to the locker compartment rate.
5. What happens if my package
doesn't fit in the locker?
Our lockers are designed to accommodate
most package sizes. However, if your package
does not fit in the locker, you can contact our
customer support team, and we will arrange
for a suitable solution.
6. How do I collect my parcel
from the locker?
To collect your parcel from the locker, you
will need to enter or scan the unique code
(Retrieve code). Follow the instructions
provided on the locker screen or mobile app
to retrieve your package.
Need help?
We are always here to help you
if you need any help!
Tap Here to Whatsapp us at
+6010-4615598
Thank you!
Enjoy hassle-free delivery
experience!
